Refund policy

Return & Refund Policy

Effective Date: April 30, 2026

Thank you for shopping with Nurvia Consumer Ventures Pvt Ltd. We strive to ensure that you and your pets are satisfied with every purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be raised within 7 days of delivery.

  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Due to hygiene reasons, certain pet grooming products (such as opened grooming tools, used brushes, or personal care items) may not be eligible for return.

2. Refunds

Once we receive your returned item and inspect it:

  • We will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days.

  • The amount will be credited to your original payment method.

Shipping charges (if any) are non-refundable unless the return is due to our error.

3. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please contact us within 48 hours of delivery.

  • Share clear images or videos of the issue for verification.

  • Once approved, we will offer a replacement or full refund at no extra cost.

4. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, orders cannot be cancelled.

5. Exchange Policy

We currently offer exchanges only in case of:

  • Defective products

  • Incorrect items delivered

All exchange requests must be made within 48 hours of delivery.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Nurvia Consumer Ventures Pvt Ltd
Kh.no.401 Second Floor, Vill. Ghitorni, Gadaipur,
South West Delhi, New Delhi, Delhi, 110030
Email: Hello@nurviagroups.com

8. Important Notes

  • Refund timelines may vary depending on your payment provider.

  • We reserve the right to refuse returns that do not meet the above conditions.

Your satisfaction—and your pet’s comfort—is our top priority. 🐾